Browsing All Posts filed under »behaviour«

Tyranny of the consumer

January 10, 2008

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My work is a constant source of questions. Today I was wondering how much we should be asking our consumers to solve for us. We ask them to rate our products, to decide on packaging, an communication, to evaluate our brand, to create content for us. Today, I heard that consumers can also be asked… [Read more…]

Personal monopolies

January 7, 2008

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The trouble with a monopoly is (among other of course) that it refuses consumer input as a source of improvement. You cannot change its ways because you have no other option. It’s their way or nothing for you. I have noticed however that we have a tendency to impose our own personal monopolies for reasons… [Read more…]

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